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Frequently Asked Questions
Where can I find your stores?
Details of your local Hoskings store can be found on our store locations page.
Do you keep every product listed online in stock at all stores?
Not always, some products are exclusively available in select locations. If you would like to check if a specific product is available in your local store please contact us.
I can’t find what I’m looking for? Do you have a bigger range of products in store?
Currently our online store has a selected range of products. We offer a wide range of products across our retail stores. Some brands are exclusively available in-store (sometimes in selected locations only) whilst others can be purchased online and in-store. If you can’t find what you are looking for please contact us or visit your local Hoskings Store and talk to our friendly staff.
Do you keep stock of every item listed on this website?
As a general rule yes. Hoskings don't engage in ‘drop’ shipping from third party suppliers. There are some occasions where products may run out due to customer demand. In this rare event you will be contacted and any purchases that could not be supplied will be refunded in full. If you have any concerns or are interested in a bulk order please contact us.
What is your Returns Policy?
Details can be found on our Returns Policy Page.
What should you do if the article you purchased is received damaged?
All of our deliveries are covered by insurance. If the item you receive is damaged kindly contact us as soon as possible at either 1800 819 796 or contact us and advise us of the nature of the damage.
To assist us with the insurance claim it would be appreciated if you could take a digital photograph of the carton and also of the damaged article. We will happily replace any items damaged in transit, at our cost, once the item has been returned to us, or in many cases, as soon as we receive the photos.
I’m not sure about using my credit card online? Tell me more
Hoskings Jewellers online store offers several options for payment, including industry standard Direct Credit Card Payments via a secure payment gateway and PayPal managed payments.
Direct credit card payment are made via a PCI DSS (Payment Card Industry Data Security Standard) compliant service (Eway) for credit cards.